Returns and Exchanges
At FREEVER, we want you to be satisfied with your purchase. If an item does not fit or meet your expectations, you can request a return or exchange in accordance with the conditions below.
Return Conditions
An item can be returned or exchanged if:
- it has not been worn or used;
- it is in its original condition and has not lost its presentation;
- all original labels, tags and other markings are intact.
If the same item is unavailable for exchange, you can choose another product from our range. Any price difference will be recalculated accordingly.
How to Return or Exchange an Item
Before sending an item back, please contact FREEVER customer support. Our team will provide you with the return instructions and the address to which the parcel should be sent.
Unless otherwise agreed or required by applicable consumer protection rules, return shipping costs are paid by the customer.
Refunds
Once the returned item has been received and inspected, we will process the refund using the applicable refund method. The time it takes for the funds to appear in your account may depend on your payment provider.
Return Period
You can request a return or exchange within 14 days of receiving your order, provided that the item meets the return conditions stated above.
If you have any questions about a return or exchange, please contact our customer support team. We will be happy to assist you.